Insight Session £35

Terms and Conditions

Please read all these terms and conditions carefully.

 

As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to ensure they contain all that you want and nothing that you are not happy with. If you are not sure about anything, please contact us at roxana@adhd-advantage.com

 

Application

These Terms and Conditions will apply to the purchase of services and goods by you (the Customer or you). We are Roxana Cardos with email address roxana@adhd-advantage.com; (the Supplier or us or we).

These are the terms on which we sell all Services to you. By ordering any of the Services, you agree to be bound by these Terms and Conditions. You can only purchase the Services and Goods from the Website if you are eligible to enter into a contract and are at least 18 years old.

 

Interpretation

Consumer means an individual acting for purposes which are wholly or mainly outside their trade, business, craft, or profession;

 

Services

The description of the Services and any Goods is as set out in the Website, catalogues, brochures, or other forms of advertisement. Any description is for illustrative purposes only.

 

Customer Responsibilities

You must cooperate with us in all matters relating to the Services, provide us and our authorised employees and representatives with access to any premises under your control as required, provide us with all information required to perform the Services, and obtain any necessary licences and consents (unless otherwise agreed).

 

Basis of Sale

The description of the Services and any Goods on our website does not constitute a contractual offer to sell the Services or Goods. When an appointment has been submitted on the Website via Calendly, we can reject it for any reason, although we will try to tell you the reason without delay.

 

Fees and Payment

Prices for Services may be calculated on a fixed price or on a standard rate basis. 

 

Delivery

We will deliver the Services, including any Goods, to the Delivery Location by the time or within the agreed period or, failing any agreement:

 

Withdrawal and Cancellation

We operate on a 24-hour cancellation policy. This means that if you fail to notify us of your cancellation at least 24 hours before the scheduled time of the service, we reserve the right to retain the payment for the service. This policy is in place to respect the time of the professionals committed to providing the service.

 

To cancel your service, you must inform us of your decision to cancel this Contract by a clear statement setting out your decision (e.g., a letter sent by post, or email).



Privacy

Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.

 

These Terms and Conditions should be read alongside, and are in addition to, our policies, including our privacy policy [adhd-advantage.com/privacy] and cookies policy [adhd-advantage.com/privacy].

 

For the purposes of these Terms and Conditions:

  1.   ‘Data Protection Laws’ means any applicable law relating to the processing of Personal Data, including, but not limited to the GDPR.
  2.   ‘GDPR’ means the UK General Data Protection Regulation.
  3.   ‘Data Controller’, ‘Personal Data’ and ‘Processing’ shall have the same meaning as in the GDPR.

We are a Data Controller of the Personal Data we Process in providing the Services and Goods to you.

 

Where you supply Personal Data to us so we can provide Services and Goods to you, and we Process that Personal Data in the course of providing the Services and Goods to you, we will comply with our obligations imposed by the Data Protection Laws:

  1.   before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected;
  2.   we will only Process Personal Data for the purposes identified;
  3.   we will respect your rights in relation to your Personal Data; and
  4.   we will implement technical and organisational measures to ensure your Personal Data is secure.

 

Governing Law, Jurisdiction, and Complaints

The Contract (including any non-contractual matters) is governed by the law of England and Wales

Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.

 

We try to avoid any dispute, so we deal with complaints as follows: If a dispute occurs clients should contact us to find a solution. We will aim to respond with an appropriate solution within 5 days.

We aim to follow these codes of conduct, copies of which you can obtain as follows:
    ICF Code of Ethics available from https://coachingfederation.org/ethics/code-of-ethics